GPG SERVICE DESK OPERATOR- Gauteng Provincial Government Jobs in Johannesburg

Department of Infrastructure Development


  • Reference Number :
  • Directorate :
  • Number of Posts :
  • Package :
    R 261 372.00 (Level 07) plus benefits
  • Enquiries :
    Mr. Donavan Fasser: Tel 076 521 4118/072 668 0029

Requirements :

  • A National Diploma (NQF Level 6) / Degree (NQF level 7) or equivalent qualification in Information Technology or Computer Sciences or related filed as recognised by SAQA. A minimum of 1 year experience as a service desk operator. COMPETENCIES: Knowledge Relevant legislation and Public Service Regulations. Understanding of expectations of customers. Knowledge of SLAs. Management information knowledge. Knowledge of GPG political and executive structures Skills- Customer management. Influencing skills. Project management. Communication Attributes – Decisive. Team worker. Diversity focused. Customer focused. Proactive and resourceful. Flexible/ change oriented. Cost conscious. Quality oriented. Responsive. People oriented. Innovative. Ability to work under pressure. Self-motivated and committed. Well-developed interpersonal skills

Duties :

  • Register all calls and provide reference numbers to clients. Set priorities to calls logged as stipulated in line with the severity level. Distribute calls evenly to technicians. Monitor the status and progress towards the resolution of all open job faults. Follow up with users on all closed calls to ensure customer satisfaction. Escalate faults where necessary. Generate daily, weekly, monthly and annual reports on all faults. Reports all recurring and general problems. Troubleshoot user problem using remote connectivity. Troubleshoot user problems telephonically. Troubleshoot first line incidents and faults received at the service desk. Answer user enquiries regarding computer software hardware operation to resolve problems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software. Install and perform minor repairs to hardware, software or peripheral equipment, following design or installation specifications. Maintain records of daily data communication transactions, problems and remedial actions taken or installation activities. Read technical manuals, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Refer major hardware or software problems or defective products to vendors or technicians for service. Install and support windows desktop packages. Provide support on printing, modem and connectivity problems. Prepare and maintain installation guides.

Notes :

  • NOTES: These adverts are internal (within the Department) and external (within Gauteng Province).
    In line with the Department’s employments Equity Plan, PEOPLE WITH DISABILITIES are encouraged to apply.

    To apply for the below positions, please apply online at Only online applications will be considered and for general enquiries please contact Human Resource on 072 668 0029/076 521 4118.
    Application should be accompanied by the New Z83 form, obtainable from any Public Service Department or on the internet at, comprehensive Curriculum Vitae (CV), only shortlisted candidates will be requested to submit certified copies of qualifications not older than six (06) months, Identity and valid driver’s license (where driving/travelling is an inherent requirement of the job). It is our intention to promote representivity (race, gender and disability) in the Public Service through the filling of this post and candidates whose transfer/promotion/appointment will promote representivity will receive preference.
    It is the Department’s intention to promote equity through the filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). The Department reserves the right not to appoint. If you do not receive any response from us within 3 months, please accept your application was unsuccessful.

Employer :
Department of Infrastructure Development

Location :
Head Office

Closing Date :

Criteria Questions
Do you have a National Diploma (NQF Level 6) / Degree (NQF level 7) or equivalent qualification in Information Technology or Computer Sciences or related filed as recognised by SAQA?
Do you have a minimum of 1 year experience as a service desk operator?
Do you have a valid driver’s license?

Please Notes :

  • Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you
    do not receive any response within 3 months, please accept that your application was not successful.


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