DEPUTY DIRECTOR: SERVICE DELIVERY (12 MONTHS FIXED TERM CONTRACT)- Gauteng Provincial Government Jobs – Department of Infrastructure Development Jobs in Johannesburg

Department of Infrastructure Development

DEPUTY DIRECTOR: SERVICE DELIVERY (12 MONTHS FIXED TERM CONTRACT)

  • Reference Number :
    refs/014169
  • Directorate :
    Infrastructure Research, Planning and Systems
  • Number of Posts :
    1
  • Package :
    R 744 255.00 per annum (All-inclusive package remuneration) The package includes a basic salary (70% of package), and a flexible portion of 30% that may be structured in terms of applicable rules. Which includes state’s contribution to the Government Employees Pension Fund (13% of basic salary).
  • Enquiries :
    Ms. Lerato Mahloane: 072 6680029/076 5214118

Requirements :

  • A National Diploma (NQF 6) or equivalent qualification in Public Administration/Public Management/Social Sciences or related field as recognised by SAQA. A relevant Post Graduate qualification in the related field is an added advantage. Five (5) years’ experience in service delivery monitoring / performance management monitoring & analysis / insight development, of which 3 years should be at middle managerial level. A valid drivers’ license. COMPETENCIES: Knowledge of All different contract options for leases. Batho Pele White Paper on service delivery 1997, White Paper of transforming public service 1995 and white paper of transforming public service delivery 1997. Change Management Policies, Strategies and Plans. Batho Pele Programme. Service Delivery Programmes. Public Service Operational Management Framework 2016. Skills- Communication. Analytical. Negotiation. Facilitation. Presentation. Interpretation of legislation. Financial and administrative skills. Budgeting. Planning and organizing. Leadership. Policy formulation. Policy analysis. Attributes- Strategic. Decisive. Influential. Knowledge of Information analysis and report writing.

Duties :

  • Manage, facilitate, monitor and reporting on the Service Delivery Improvement initiatives. Facilitate the development of Service Delivery Improvement Plans. Assess the efficiency of service delivery interventions including service delivery agreements. Manage, facilitate, monitor, coordinate and reporting Batho Pele programmes. Facilitate and coordinating the responses to the complaints management system to OoP. Represent the department in National Departments, DPSA and OoP on all Batho Pele programmes and Service Delivery Improvement initiatives. Facilitate the coordination, implementation, monitoring and reporting of the departmental OMF Deliverables. Facilitate the development and the review of the departmental services delivery model. Manage monitoring and compliance of the set service standards at all service points against service agreements/service commitment charters. Manage service delivery inspections and reporting thereof. Ensure that customer relations and frontline improvement services are provided in the Department. Management of personnel (Performance management, training and development and maintain discipline). Develop and update the service delivery and work plan for the unit.

Notes :

  • These adverts are internal (within the Department) and external (within Gauteng Province).
    To apply for the below positions, please apply online at http://professionaljobcentre.gpg.gov.za. Only online applications will be considered and for general enquiries please contact Human Resource on 072 668 0029/076 521 4118.
    Application should be accompanied by the new Z83 form, comprehensive Curriculum Vitae (CV) as well as certified copies of qualifications not older than six (06) months, Identity and valid driver’s license (where driving/travelling is an inherent requirement of the job). It is our intention to promote representivity (race, gender and disability) in the Public Service through the filling of this post and candidates whose transfer/promotion/appointment will promote representivity will receive preference.
    It is the Department’s intention to promote equity through the filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). The Department reserves the right not to appoint. Disabled people are encouraged to apply. If you do not receive any response from us within 3 months, please accept your application was unsuccessful.

Employer :
Department of Infrastructure Development

Location :
Head Office (Johannesburg)

Closing Date :
20-06-2022

Criteria Questions
Do you have a A National Diploma (NQF 6) or equivalent qualification in Public Administration/Public Management/Social Sciences or related field as recognised by SAQA?
Do you have five (5) years’ experience in service delivery monitoring / /business improvement/ performance management monitoring &, analysis/ insight development, of which 3 years is at middle managerial level?
Do you have valid driver’s license

Please Notes :

  • Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you
    do not receive any response within 3 months, please accept that your application was not successful.

 

Apply HERE: https://professionaljobcentre.gpg.gov.za/Public/ViewJob.aspx?u=BBcv2dhVimnFTMnc+azfKQ==

To apply for this job please visit professionaljobcentre.gpg.gov.za.

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